BitDefender problems strike again!

March 24th, 2010 by Kat Kingsley-Hughes

Yes, BitDefender trouble strikes again!

On Saturday March 20th, 2010, some BitDefender customers received a nasty surprise when the company released virus definitions update that crippled Windows 64-bit PCs.

The buggy update caused hundreds, and some systems thousands, of critical system files to be placed in quarantine, which resulted in the machine becoming unbootable.

Over on BitDefender’s support forums there are two large threads covering this issue. There’s one for users looking for a solution to the problems caused by the update (this thread is 81 pages long) and another of users trying to squeeze compensation out of the company for the trouble caused (this thread is 16 pages long).

If you are affected, is there a fix? Well, BitDefender is recommending that users download the Rescue CD and use this to fix their PCs. Some users report that this works, while others say that it only partially works. Some users claim that the only recovery menthod is a complete reinstall of the OS or recovery from a backup.

The good news, if you can call it that, is that you might be able to get something back from BitDefender as a result of this mess. I’m hearing that BitDefender is issuing refunds or extensions on licenses to affected customers asking for such remedies. So if you’re sick of BitDefender and want to buy another package, you can get a refund. If you’re sticking with BitDefender then you can get a free extension on your license.

This entry was posted on Wednesday, March 24th, 2010 at 2:09 pm and is filed under In the News, Software. Both comments and pings are currently closed.

One Response to “BitDefender problems strike again!”

  1. Vexentricity » Blog Archive » Bitdefender 10 Review Says:

    […] Bitdefender 10 Review November 12th, 2006 More Bitdefender problems – Mar 2010……………………………………………. […]

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